Improving performance and the quality of the products & services delivered by the dealer network.
We have great expertise in the automotive industry with the network of major manufacturers in several countries.
We worked with the Renault Group After-Sales Management teams to enable them, via GO CHECK technology, to ensure:
Quality of service: Ensure compliance with the Technical Recall procedure for the realignment of each vehicle in the after-sales workshops.
Cost reduction: Avoid over-quality, which is synonymous with an increase in warranty costs borne by the manufacturer
“A modern tool that is necessary for the responsiveness required on a daily basis”
“A solution that meets the needs of administrative monitoring in the case of campaign progress”
“Direct interactions with the technical department with documented information (photo, video and comments)”:
Gain in responsiveness and efficiency “Intuitive, easy to use”
Instant feedback on difficulties encountered in the field,
Tool guaranteeing operations carried out by the technician, conformity traceability
Instantly consulting the report after the end of the operation increases our daily efficiency
Monitor the % of quality campaign fleet of vehicles realignment thanks to the platform dedicated to our business and to the group
Case of the realignment of vehicles following recalls orchestrated by the manufacturer’s after-sales engineering.
Compliance with workshop standards.
Compliance with after-sales quality standards for Customer Satisfaction.
Compliance with sales standards for a better customer experience.
Deployment of the electric vehicle strategy in the network: Organization, local market, standards, business, Electromobility solution and customer experience.
Additional sale in the workshop.